FAQ’s |

Look for answers to frequently asked questions.

Electrical Contracting

Question 1: What electrical experience do you have?

Our team has domestic, commercial & industrial electrical experience from new installations to fault finding and repairs.  We have worked on mining and industrial electrical and automation projects right down to changing a light bulb. We can install and repair data networks, TV and communication cabling. We have been in the industry since 1990. Our focus is customer service and looking at the best solution for each customer. We empower you with quality. We test all of our work for function and safety.

Question 2: Do you do emergency call-outs?

Yes, however after-hours call-out fees apply between 5pm & 7am. If it isn’t urgent it would be more cost effective to call during business hours.

Question 3: I have heard that I need to install safety switches and smoke alarms in my house, is this correct?

Yes. The Australian Wiring Rules state that all new domestic dwellings must have a minimum of 2 safety switches, one for power and one for lights. As of 1994 all houses built are required to have hard wired smoke alarms installed by a licenced electrician or electrical contractor.

Question 4: Are LED downlights better than my current halogen downlights?

Yes. In LED downlights are superior to halogen lights in every way. The greatest benifit are that LED downlights offer is a reduced fire risk. Standard halogen downlights can reach temperatures of 180 degrees and pose a large risk of igniting insulation or debris in a ceiling space. LED downlights are far more energy efficient and require next to no maintenance, once they are installed a standard led downlight will run for anything up to 50 000 hours before they need replacing.

Question 5: I have circuit breakers installed in my switchboard already. Do I still need electrical safety switches?

Yes. A circuit breaker is designed to protect the cables and accessories installed in your premises only. A safety switch is designed to protect you, your family and employees. In short Circuit breakers protect cables and safety switches protect life.

Question 6: How many smoke alarms do I need for my house?

It depends on the layout of the home. Small dwellings might only need 1 smoke detector but for the average home 2 hard wired smoke alarms are often required and multilevel apartments need smoke alarms on each level.

Question 7: What is the difference between a fuse, a circuit breaker and a safety switch?

A fuse is the old fashion way to protect against overloading your circuits. A circuit breaker is a modern way to do the same thing. It is more accuracy and easier to restore power, simply flick the switch. A safety switch or RCD (residual current device) protects against current leaking to earth – such as the metal on appliances. It detects when there is an imbalance in the circuit – like electricity flowing through a human when it shouldn’t be. The Fuse and circuit breaker protect cables and the safety switch protects life.

Question 8: Do you offer free quotes?

We’ll give you an obligation free quote or estimate on any job over the phone. We are unable to offer estimates for fault finding, however we are happy to discuss our rates for any do and charge jobs. Larger jobs may need a site visit – you’ll find our prices are competitive and our service professional. Our advice is free so give us a call to ask about any of the following services and how they can be a benefit to you. Get a free quote through our website or just call us today!

Question 9: Will the electrician doing my work be licensed and are your fully insured?

Yes we only provide licensed electricians to do your work. We have full comprehensive insurance, public liability insurance up to 10 Million and Workers compensation insurance.

Question 10: How do I pay for the job and how quickly can I get someone out to see me?

We accept MasterCard/Visa, Cheque, Cash and Money Order on completion of the job. All our Workmanship is 100% Guaranteed for a Lifetime. Call 0249201494.

For urgent jobs we’ll try to get someone out within 2-4 Hours. For other non urgent repairs/installations we generally get there next day.

 

Electrical Testing and Tagging

Question 1: What is Testing and Tagging?

Testing and tagging is the procedure for checking the safety of an electrical appliance. Testing and tagging ALL of your appliances in the workplace will ensure that you meet your obligations under government legislation. A record of these tests must be kept as part of your overall OH&S risk management documentation.

Question 2: How often must I test and tag?

Every workplace is different therefore the frequency of testing appliances will also be different. Testing frequency depends on the environment in which the appliance is being used. We have a sunmmary table available in based upon the Australian Standard AS/NZS 3760 to help guide individual work places.

Question 3: Isn’t electrical safety regulated by governments?

While the electrical industry is highly regulated and safety standards are enforced, the incidence of electrical accidents and electrocutions is still far higher in Australia than the industry and governments would prefer. The Master Electricians program guarantees higher service and safety standards for consumers, and a safer work environment for contractors and their employees.

Question 4: Do you offer free quotes?

We’ll give you an obligation free quote on any job – you’ll find our prices are competitive and our professional service is second to none. Our advice is free so give us a call to ask about any of the following services and how they can be a benefit to you. Electrical appliance testing, RCD testing & emergency and exit light testing to name a few.

Question 5: Where do you service?

Hunter Region including Newcastle, Port Stephens, Lake Macquarie and Maitland and surrounding areas..

Question 6: Will the electrician doing my work be licensed and are your fully insured?

Yes we only provide licensed electricians to do your work. We have full comprehensive insurance, public liability insurance up to 10 Million and Workers compensation insurance.

Question 7: How do I pay for the job and how quickly can I get someone out to see me?

We accept MasterCard/Visa, Cheque, Cash and Money Order on completion of the job. All our Workmanship is 100% Guaranteed for a Lifetime. Call 0249201494.

For urgent jobs we’ll try to get someone out within 2-4 Hours. For other non urgent repairs/installations we generally get there next day.

Question 8: What electrical experience do you have?

Our team has domestic, commercial & industrial electrical experience. We test single, three phase and specialty items.  We have worked on mining and industrial electrical site right down to domestic insurance testing jobs. We are able to test and tag electrical appliances, RCD’s, smoke detectors and emergency exit lights to name a few.

Question 9: Do you do emergency call-outs?

Yes, however after-hours call-out fees apply for a rapid response. If it isn’t urgent it would be more cost effective to call during business hours and book a time. We offer a complimentary notification when retesting is due to maintain your WHS obligations.